How To Use It

If you encounter any problems during use, please do not delete the installed eSIM and send the order number and a screenshot of the phone settings to customer service so that we can provide you with timely support and assistance.

Email: info.roamexpress@gmail.com

WhatsApp : @6479901333

Working hours: 9:00 A.M. ~ 1:00 A.M. (Easter Central Time )

 

[You can install the eSIM in advance before arriving at your destination, and the usage period will only start once you activate the plan after you arrive.]

 

The actual steps may vary depending on the OS version and device model.

 

[Install eSIM]

1.Open the QR code attachment from the order in the Trip.com app, and print it in advance or save it to another electronic device. (iOS 17 and above systems can directly save it to the phone)

2.Open "Cellular Network (iOS)" or "SIM Card Management (Android)" in Settings.

3.While the phone is connected to the internet, click "Add eSIM" and scan the QR code to install.

4.If you can't scan the code, enter the "SM-DP+Address and Activation Code" from the order receipt to install.

5.If steps 3/4 fail, your phone may be locked by the home carrier (unable to use other carrier networks). Contact the carrier to unlock it before using eSIM.

 

[Using eSIM]

1.Turn off the primary SIM card and turn on the eSIM network switch.

2.Enable "Cellular Network (iOS)" or "SIM Card (Android)".

3.Turn on "Data Roaming".

4.If you still cannot connect to the internet after the above settings, set the APN and restart. See the information below for details.

 

[About APN]

1.If you purchase an eSIM that covers multiple countries/regions, and you cannot connect to the internet upon arrival in a new area, please manually switch the APN (it should switch automatically under normal conditions).

2.Setting Path:

iOS: Settings--Cellular Data--Cellular Data Network--Enter APN Details

Android: Settings--Connections--Mobile networks--Access Point Names(APN)--Edit APN or Add APN

3.Enter APN

4.Restart your phone.